POLICIES AT BAT & FAE WITCHERY

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed a fair and transparent store policy for our customers.

Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data.

Please don’t hesitate to contact us if you have any questions!

Coffins:

All custom furniture orders shall be shipped within 2 – 6 weeks. Typically shipping time is on the faster side but due to our schedule, we plan for worst case scenario.
If you need your item sooner, please contact us and we will try to work something out.
Orders cannot be shipped/delivered on holidays and Sundays.
If we are experiencing a high volume of orders, shipment may be delayed by a few days in which case we will reach out to you.
In the event that the buyer is not satisfied with the item, Bat & Fae Witchery will do everything possible to amend the situation and provide satisfactory solution.
In the event that a custom coffin item is in customer possession and customer wants to return item, only 50% of the total cost will be refundable as long as item is in perfect condition. If item is damaged for any reason, refunds are at Bat & Fae Witchery discretion and on a case by case basis.
Once construction of any coffin begins, any add ons not previously discussed (legs, stain color, or other previously discussed included pieces listed on invoice) will incur an additional fee
Shipping charges for your order will be calculated by weight.
One of the following means of shipment shall be utilized for shipment to addresses within the USA: UPS and/or USPS.
You will be notified via an email holding your tracking number(s) regarding confirmation of shipment once your order has shipped.
Within 24 hours, the tracking number of the shipment will be turned on.
Any taxes and customs applied to your order shall be paid by You, and we will not be responsible for paying the same. All fees shall be levied during or after shipping is the customer's responsibility (tariffs, taxes, etc.).
We are not responsible for the damaged, scratched, or lost of Goods during delivery/shipment. In case you received the ordered Goods damaged, please contact the shipment carrier to file a claim and save all damaged goods and packaging materials before filing a claim.

At Bat & Fae Witchery, your privacy is important to us. We are committed to protecting any personal information you share with us. This policy outlines how we collect, use, and safeguard your information.

Information We Collect We may collect personal information such as your name, email address, and shipping address when you place an order or sign up for our newsletter.

How We Use Your Information:

The information we collect is used solely for processing your orders, improving our services, and communicating with you about your purchases and promotions.

Data Sharing:

We want to assure you that we do not sell, trade, or otherwise transfer your personal information to outside parties. Your information is kept confidential and is only accessible to our team members who need it to fulfill your orders.

Security Measures:

We implement a variety of security measures to maintain the safety of your personal information. This includes encryption and secure servers to protect against unauthorized access.

Your Rights:

You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about your data, please contact us.

Thank you for trusting Bat & Fae Witchery with your information!